> For the complete documentation index, see [llms.txt](https://cesyum.gitbook.io/cesyum-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cesyum.gitbook.io/cesyum-docs/documentation/support.md).

# Support & Assistance

## Contacter CESYUM

Pour toute question technique, demande d'assistance ou signalement de bug :

* **Email** : <support@cesyum.com>
* **Email general** : <contact@cesyum.com>
* **Site web** : [cesyum.com](https://cesyum.com)

## Horaires

Notre equipe repond du lundi au vendredi, de 9h a 18h (heure de Paris). Delai de reponse habituel : sous 24 heures ouvrees.

## Extension navigateur

Si vous rencontrez un probleme avec l'extension CESYUM Client Tracker :

1. Verifiez que l'application CESYUM Desktop est lancee sur votre poste
2. Cliquez sur l'icone CESYUM dans la barre d'extensions
3. Utilisez le bouton "Reconnecter" si le statut est "Deconnecte"
4. Si le probleme persiste, contactez <support@cesyum.com>

## Application Desktop

Si l'application Desktop ne demarre pas ou ne se connecte pas :

1. Verifiez que le service CESYUM est actif dans la barre des taches
2. Redemarrez l'application
3. Verifiez votre connexion internet
4. Contactez <support@cesyum.com> avec une capture d'ecran du probleme

## Signaler un bug

Envoyez un email a <support@cesyum.com> avec :

* Description du probleme
* Etapes pour reproduire le bug
* Capture d'ecran si possible
* Version de l'extension ou de l'application Desktop

## Donnees personnelles

Pour exercer vos droits (acces, rectification, suppression, portabilite) :

* Email : <contact@cesyum.com>
* Voir notre [Politique de Confidentialite](/cesyum-docs/documentation/juridique/confidentialite.md)


---

# Agent Instructions
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## Querying This Documentation
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Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://cesyum.gitbook.io/cesyum-docs/documentation/support.md?ask=<question>&goal=<endgoal>
```

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